Reservation Requirements
1. New clients must have fulfilled all requirements needed before a reservation can be confirmed.
2. All clients making reservations for the peak holiday seasons will be required to provide a credit card to confirm the reservation.
3. Reservations will be confirmed from Paws Chateau via email. If you do not receive a confirmation email on the day you make the reservation, we may not have a suite reserved for your upcoming stay.
PLEASE NOTE OUR BOARDING CANCELLATION POLICY
The holidays are one of our busiest (and most exciting!) times at Paws Chateau, and space fills up quickly. To make sure we can accommodate all of our furry guests and keep everything running smoothly, we have a few guidelines for holiday reservations:
Boarding Cancellation Policy
To help us manage availability and offer space to other guests, we kindly ask that any cancellations be made in advance:
- Cancellations & changes: Reservations must be canceled or adjusted at least 48 hours before your scheduled check-in date, or 4 days prior during holiday/peak periods.
- Late cancellations: Cancellations made after these timeframes will result in a charge of:
- 2 nights of boarding for standard reservations
- 4 nights of boarding during holiday or peak periods
- No-shows: If you do not arrive for your scheduled reservation without notice, the applicable charges above will apply.
Changes to reservations
- Reservation updates: Changes to your reservation (including dates) can be made up to 48 hours prior to your scheduled check-in date.
- Reservations are held just for your pup: Once you are within 48 hours of check-in, your holiday stay is reserved exclusively for your dog and can no longer be adjusted.
- Early pick-ups: If you pick up your dog earlier than your scheduled check-out date, the full reservation will still be charged.
- Late drop-offs: If your dog checks in later than the scheduled start date, charges will still begin from the original reservation date.
- No adjustments during holiday stays: Because we often have a waitlist during holidays, we’re unable to offer refunds, credits, or changes for unused days.
We truly appreciate your understanding—it helps us provide the best care and ensure every guest has a comfortable stay during the busy holiday season.
Upcoming Holiday Season Deposit Dates
– Easter / Spring Break.
Due to Easter being a holiday that moves around every year these dates will change yearly. It will start the Sunday before Easter Sunday until the Sunday after Easter Sunday. This is a 2 week period.
– Memorial Day
– Independence Day
– Labor Day
– Thanksgiving
– Christmas thru New Year’s
Please refer to the calendar below for scheduling your overnight holiday stay. Our lobby is closed to the public for arrivals and departures on the dates noted below and thereby requires a two-night minimum stay.
Lobby Hours Subject to change during holiday’s please confirm pick up and drop off times with reception prior to overnight stays.
New Year’s Eve (Please call for drop off/ pick up hours)
New Year’s Day (Lobby closed for drop-off/pick-up)
Easter Sunday (Lobby closed for drop-off/pick-up)
Memorial Day (Lobby closed for drop-off/pick-up)
Independence Day (Lobby closed for drop-off/pick-up)
Labor Day (Lobby closed for drop-off/pick-up)
Thanksgiving Eve (Please call for drop off/ pick up hours)
Thanksgiving Day (Lobby closes at for drop-off/pick-up)
Christmas Eve (Please call for drop off/ pick up hours)
Christmas Day (Lobby closed for drop-off/pick-up)
PLEASE NOTE: The day after all major holiday’s may have modified lobby hours. Please call to confirm lobby hours including drop off and pick up times prior to arrival.