- What if my dog needs to see the doctor?
- When are you guys around?
- Do you have a cancellation policy?
- Do you let intact males into Paws Chateau™?
- My female dog is in heat. Can she stay?
- Why do you do a Temperament Test on my dog?
- How about giving my dog their medicine?
- What’s in the Spa & Wellness Center?
- Do you have a shuttle service?
- What will my dog be doing when he/she spends the day at Paws Chateau?
- What vaccinations do you need for Paws Chateau?
- Are there other requirements?
- How do I make a reservation?
- What is the minimum age requirement for my dog to stay at your facility?
- Can I bring my pets personal items for its stay?
- This is my pet’s first time attending a daycare/boarding facility, may I watch his/her introduction process?
- I have several specifications for my dog, may I set up his/her room?
- Does your facility accept the pit bull breed or other “bully” breeds?
- Do you have breed restrictions?
- May we tour the facility at any time?
- Am I allowed to see my dogs introduction process/setup my dogs room?
- I need to drop my pet off earlier or after your business hours, can someone open the door for me?
- I’m not sure if I can make it by the time your facility closes, can your night concierge allow me to pick up my pet?
- What if my dog barks excessively?
- Does your pet resort accept terminally ill pets or pets that require extreme medical care?
- What are the risks of bringing my dog to doggie daycamp?
What if my dog needs to see the doctor?
The Paws Chateau staff is always on the lookout for changes in behavior. If need be, the owner is contacted immediately and the dog is taken to our on-call veterinarian.
When are you guys around?
There is Paws Chateau staff on premises 24 hours a day, 365 days a year. The lobby hours for dropping off and picking up guests are:
| Monday – Friday | 6:30am to 7:00pm |
| Saturday | 10:00am to 1:00pm : Pick Up & Drop off for boarding
9am – 4pm : Daycamp appointments required |
| Sunday | 10:00am to 1:00pm : Pick Up & Drop off for boarding only
(No Daycamp) |
Do you have a cancellation policy?
New clients must have fulfilled all requirements needed before a reservation can be confirmed. We require a credit card for all holiday reservations and clients not wanting to leave credit card information will not be allowed to make a reservation at our facility. You must call to cancel or reschedule a reservation if you are unable to make it, cancellations submitted via email will not be accepted.
Cancellation Policy:
Boarding Reservation must be cancelled at least 2 days prior to arrival and 4 days prior to arrival during holiday / peak periods. Failure to cancel prior to arrival will result in a 2 night boarding charge & 4 nights during holiday / peak periods.
Changes to Check In / Check Out Date Policy
If you have provided reservation dates and these dates have been confirmed via email from Paws Chateau any changes made that are not within the cancellation period (2 days prior to arrival and 4 days prior to arrival during holiday / peak periods) will result in charges for the original duration of the stay. If you plan to check in a day later or check out a day earlier without prior notification charges will apply.
Do you let intact males into Paws Chateau?
No. All male dogs are required to be neutered after 8 months.
My female dog is in heat. Can she stay?
No. A female in heat tends to stress out the boys. All female dogs are required to be spayed by 6 months.
Why do you do a Temperament Test on my dog?
We evaluate every dog before allowing them into our daycare. Not all dogs enjoy playing in a group setting. For the safety of all the dogs, we want to be sure any dog entering our open play daycamp is a good fit for group play. Some dogs may play well at home with neighbor dogs, but when brought into a large group of dogs they may act differently. We take socializing dogs seriously and safety is our top priority, and aggressive or unfriendly behavior can be dangerous for both dogs and staff members alike. Temperament tests are scheduled by appointment, Monday through Friday, beginning at 10am and ending at 12pm. Only 3 new dogs are permitted per day (we interview all dogs to make sure everyone plays nice.)
How about giving my dog their medicine?
The Paws Chateau staff will give your dog their medicine (see rate chart) to keep him/her in tip top shape while you are away.
What’s in the Spa & Wellness Center?
Who doesn’t love a spa day? We offer Bubble Bath’s, Massages, Pawdicures & Facials at the Paws Chateau Spa. No amount of pampering is too much for our best friends. Plus, if your dog has gained a little holiday weight or has more energy that they could possibly use they can hang out in the Fitness area and use the dog treadmills and spend some time with the pit ball (see rate chart).
Do you have a shuttle service?
Our staff will come by your home or work and pick up your dog for a fun filled day at day camp. Just let us know where we need to go and we’ll let you know how much it will be (see rate chart). Shuttle hours are from 6:30am – 8:00am and 5:00pm to 7:00pm Monday to Friday for Daycamp Dogs. We do not provide our Shuttle service on weekends or for overnight guests.
What will my dog be doing when he/she spends the day at Paws Chateau?
We have playtime (including any special requests) from 6:30am to 7pm where all our guests get to play out in the play area with their friends and explore.
What will my dog be doing when he/she spends the night at Paws Chateau?
From check-in until 7pm your dog will to play with their friends and explore. Our guests have a final potty break at around 7pm before settling into their suite for a relaxing night of slumber (including any special requests). We want your dog to feel at home, so we recommend bringing their normal diet.
What vaccinations do you need for Paws Chateau?
Paws Chateau requires three vaccinations for all our guests: Rabies, DHPP, and Bordetella within the past 6 months. If the Bordetella vaccine has never been given or has lapsed in validity, it needs to be administered at least 48 hours prior to your dog’s stay. Proof of vaccines must be submitted to us prior to your arrival. Your veterinarian can easily fax these to our reservations office.
Are there other requirements?
Paws Chateau requires a clean fecal exam within the past year screening for Ova, Parasites, and Giardia. We require all dogs to be on a flea regiment.
Guests must not have been exposed to any transmittable illness in the past 30 days prior to check-in. Guest has had his/her yearly fecal check. Guests will be inspected upon check-in and if fleas are noticed on a guest a mandatory flea bath will be required at owner/guardian’s expense.
How do I make a reservation?
You can call 714-421-4471 during lobby hours and a reservation associate will assist you.
What is the minimum age requirement for my dog to stay at your facility?
The minimum age requirement is 4 months; at this point your dog should have received the majority of its primary vaccinations (DHLPP, Rabies & Bordetella). However, if your dog is missing any of the above listed vaccines, we may be unable to accept it.
Can I bring my pets personal items for its stay?
You are welcome to bring any additional personal items you feel may make your pet more comfortable, however we cannot guarantee safe return of all items you choose to bring.
This is my pet’s first time attending a daycare/boarding facility, may I watch his/her introduction process?
We do not allow owners to follow once your pet is officially checked in. Most pets will not behave in the same manner while their owner is in attendance. Parents are welcome to check on their pets.
I have several specifications for my dog, may I set up his/her room?
You may relay all necessary information to a staff member who will follow your guidelines. Dogs do not go directly into their rooms upon arrival. We ask all owners to say their goodbyes in the front lobby.
Does your facility accept the pit bull breed or other “bully” breeds?
Due to insurance restrictions we are unable to take the “bully” breeds or “bully” breed mixes at our facility. (Pit Bulls, Bull Mastiffs, Cane Corsos, Presa Canerios, American Staffordshire Terriers, Akitas, Chow Chows and Rottweilers)
Do you have breed restrictions?
Yes, due to insurance limitations we are unable to accept Pit Bulls, Bull Mastiffs, Cane Corsos, Presa Canerios, American Staffordshire Terriers, Akitas, Chow Chows & Rottweilers.
May we tour the facility at any time?
- Mon to Fri between 11am – 4pm.
- Saturday– 10am – 1pm (By appointment only)
- Sunday 10am – 1pm (By appointment only)
Tours are not available once our facility has reached capacity during peak holidays. Please call Paws Chateau during major holidays to check tour availability.
Please Note: Dogs will not be allowed on tours for safety reasons.
Am I allowed to see my dogs introduction process/setup my dogs room?
Due to insurance policies all goodbyes must be done in front lobby.
All specifications can be given to the concierge in the front lobby.
*Owners are not permitted to take their pets in to facilities common area.
*Owners are not permitted to set up their pet’s room.
*Owners are not permitted in facilities common area to watch their dogs socialize.
I need to drop my dog off earlier or after your business hours, can someone open the door for me?
If you miss us during our normal business hours, please call and leave a message. We will contact you the next business day. Staff members are prohibited from opening doors prior to or after business hours for security reasons.
I’m not sure if I can make it by the time your facility closes, can your night concierge allow me to pick up my dog?
Our night concierges are strictly here for the supervision of the pets. If you do not pick up your pet by the end of the business day you will automatically incur an additional overnight fee.
What if my dog barks excessively?
Unfortunately, we are unable to accept excessive barkers. If your dog starts to bark excessively during his/her stay, we will require your dog be immediately picked up.
Does your pet resort accept terminally ill pets or pets that require extreme medical care?
We are a boarding facility, not a veterinary hospital. Therefore we are unable to accept terminally ill pets or pets requiring extreme medical care. Most veterinarians are able to provide boarding for their patients with these specific needs.
What are the risks of bringing my dog to doggie daycamp?
The most common risk (which happens every day) – your dog will have alot of fun and come home very tired. However, while we strive to achieve a safe environment for all dogs at Paws Chateau, we cannot prevent accidents, injuries, illnesses or changes in behavior. By bringing your dog to paws Chateau, you accept these risks and you release and its staff from all liability arising from the occurrence of such events. Just as when you send a child to school, dogs can get colds, coughs, stomach bugs and other contagious diseases. Just as your child’s school does not pay for doctor’s visits when your child is injured or becomes sick, Paws Chateau does not pay for vet bills if your dog becomes sick or is injured while with us.
Two of the more common contagious diseases are Canine Cough and Puppy Warts.
Canine Cough: Canine Cough, or Bordetella is the name for many different strains of upper respiratory diseases that cause a dog to cough or make a hacking or choking sound. It is usually not serious and will pass in a few days. However, if your dog does begin coughing, we do recommend that they see a veterinarian to ensure that they receive proper treatment because the coughing can lead to more serious issues if left untreated. If your dog is coughing, do not bring them to Paws Chateau until your vet has cleared them to be around other dogs (typically a week or so after their symptoms have subsided.) If a dog is boarding with us and begins to cough, we will isolate the infected dog. We will notify you and contact a veterinarian on your behalf. Paws Chateau does require the Bordetella vaccine for all dogs that visit us. But, the vaccine, like a flu vaccine for people, does not prevent all strains of potential upper respiratory issues.
Puppy Warts: These cauliflower shaped “warts” caused by the Canine Papilloma Virus typically appear in a dog’s mouth but can also appear on their paws or elsewhere. They most commonly appear in dogs with weaker immune systems like puppies. Like Chicken Pox for children, once a dog has had them, they have boosted their immune system against them and they typically do not get them again. So, it is often considered just a “right of passage” for puppies. They are not pretty, but they typically do not pose a health risk for your dog and they will usually just fall off in a week or two. However, if your dog does contract Puppy Warts, you may want to contact your veterinarian just to ensure that there are no health concerns you need to consider. Although Puppy Warts are contagious, very few dogs will contract them if they are around another dog with the warts since most dogs’ immune systems are strong enough to ward against them. Even so, Paws Chateau does not allow dogs that have Puppy Warts to participate in group play until the warts are gone.
Accidents and Injuries: Just as a school or sports team cannot prevent injuries for children who attend school or play sports, Paws Chateau cannot prevent injuries and accidents 100%. While accidents and injuries can occur at any time, there is a greater risk of an accident or injury if a dog participates in group play. Our group play is well staffed and our daycare attendants receive training beyond industry standards, but they are working with live animals that can be unpredictable. Dogs can sometimes receive puncture wounds or cuts, scratches, broken nails, sore paw pads, sprains or other injuries in group play. You need to be sure that you are comfortable with this prior to choosing group play for your dog. Our staff checks over all dogs at least daily, punctures and cuts can sometimes be missed and can sometimes happen without our staff’s awareness. Even a small cut or puncture can become infected or cause more serious issues if not cleaned and properly cared for. So it is your responsibility to closely check your dog for any injuries and to ensure that they receive the proper care. We will notify you of any injuries at pickup time. Of course in the event of a serious injury or illness we will call you if we feel the injury warrants a phone call.