1. New clients must have fulfilled all requirements needed before a reservation can be confirmed.
2. All clients making reservations for the peak holiday seasons will be required to provide a credit card to confirm the reservation.
3. Reservations will be confirmed from Paws Chateau via email. If you do not receive a confirmation email on the day you make the reservation we may not have a suite reserved for your upcoming stay.
4. You must call to cancel or reschedule a reservation if you are unable to make it, cancellations submitted via email will not be accepted.
PLEASE NOTE OUR BOARDING CANCELLATION POLICY
Boarding Reservation must be cancelled at least 2 days prior to arrival and 4 days prior to arrival during holiday / peak periods. Failure to cancel prior to arrival will result in a 2 night boarding charge & 4 nights during holiday / peak periods.
Changes to Scheduled Check In / Check Out Date
If you have provided reservation dates, any changes made that are not within the cancellation period (2 days prior to arrival and 4 days prior to arrival during holiday / peak periods) will result in charges for the original duration of the stay. If you plan to check in a day later or check out a day earlier without prior notification charges will apply.
Upcoming Holiday Season Deposit Dates
– Memorial Day
– Independence Day
– Labor Day
– Christmas thru New Year’s
Please refer to the calendar below for scheduling your overnight holiday stay. Our lobby is closed to the public for arrivals and departures on the dates noted below and thereby requires a two-night minimum stay.
Lobby Hours Subject to change during holiday’s please confirm pick up and drop off times with reception prior to overnight stays.
New Year’s Eve (Please call for drop off/ pick up hours)
New Year’s Day (Lobby closed for drop-off/pick-up)
Easter Sunday (Lobby closed for drop-off/pick-up)
Memorial Day (Lobby closed for drop-off/pick-up)
Independence Day (Lobby closed for drop-off/pick-up)
Labor Day (Lobby closed for drop-off/pick-up)
Thanksgiving Eve (Please call for drop off/ pick up hours)
Thanksgiving Day (Lobby closes at for drop-off/pick-up)
Christmas Eve (Please call for drop off/ pick up hours)
Christmas Day (Lobby closed for drop-off/pick-up)
PLEASE NOTE: The day after all major holiday’s we have modified lobby hours. Please call to confirm lobby hours including drop off and pick up times prior to arrival.